Online therapy

Online therapy provides a viable option to meeting face-to-face, for individual clients and couples, allowing you to get the support you need during these challenging times.

It is the therapist's responsibility to help you to feel as comfortable as possible in the online therapy space, but you will also be expected to give some thought and care to prepare for the session yourself as well, as you would face to face. It is crucial that the space you choose when we meet online is safe, secure, and private.

You may have reservations around confidentiality, privacy and complicated or unreliable technology, or other questions about meeting in this way. Please feel free to raise your concerns when making contact by email or phone and I will be happy to talk them through with you.

How does online therapy work?

My therapeutic workspace is private and confidential. I make use of Zoom - a secure, reliable conferencing tool, available for Windows, Mac, iOS or Android, which can be used either on a computer or a mobile phone. Zoom has no contacts list and I simply send you a new and secure link each time. Each conversation is protected by a unique password that is unavailable to anyone but yourself, and our meeting room will be locked. When the conversation ends the password and the link expire, so there is no means of tracing your use of the service. You do not have to have a Zoom account to have a conversation on Zoom.

A few minutes before our scheduled appointment, I will send an invitation to your email address, which includes a link, meeting id and password.

  • Click on the link for the Zoom meeting (highlighted in blue).

  • When prompted, add your designated Meeting ID and/or password.

  • The meeting automatically begins in Speaker View and you can see yourself and myself on the screen in front of you.

  • If you do not want to see yourself on the screen, right-click your video to display the menu, then choose “Hide Myself”.

  • When engaging via video conferencing, we both agree not to record sessions.

If you want to download and install the Zoom application (which is free of charge), go to Zoom's website and click on the Download button under “Zoom Client For Meetings”. This application will automatically download when you have your first zoom conversation. If our connection fails during the course of the session, we can attempt to reconnect, transfer to a telephone conversation or reschedule for a later date.


How to make the best use of online therapy

You can help yourself to make the most of online therapy by going through this checklist:

  • Give yourself 10 -15 minutes before a session to relax and clear your head, so that you feel relaxed and focused (and maybe 10-15 minutes afterwards before plunging back into activity), this would usually be your travel time after our session if it were face to face.

  • Find a safe, private and peaceful place where you will not be observed, distracted or interrupted.

  • Give yourself time to get comfortable and open up the computer. Have a (non-alcoholic) drink, a box of tissues and whatever else you need within arm’s length.

  • Turn off any other devices such as your mobile phone which could distract you.

  • Therapeutic conversations are unlike normal interactions on your phone or screen. You should not be engaged in any other activities during the session to avoid any distraction from our conversation, just as if were working face to face.

  • Trust the therapist to manage the timing of the session and any technical glitches which may arise.

Clinton Raminhos Counselling

2D  Worlpe Road. Epsom. Surrey. KT18 5ED